Shopping Policy

Zy Luxy Goodies Shopping Policy

Thank you for choosing Zy Luxy Goodies! Please carefully read our shopping policy to ensure a smooth and confident shopping experience.

1. 💲 Pricing Information

  • Prices listed on our website may be slightly higher than those on our Facebook page due to transaction and platform fees.
  • If you'd prefer to purchase at the Facebook price, kindly reach out to us directly via Facebook or website chat before completing your purchase here.
  • Important: Once a purchase is made on our website, the listed price is final and cannot be adjusted. By making a purchase, you confirm your understanding and acceptance of these terms.

2. 🚚 Shipping Policy

  • Domestic Shipping Only: We ship within the United States only. No international shipping or mail forwarding services.
  • Processing Time: Orders are processed and shipped within 48-72 hours (excluding weekends and holidays).
  • Fully Insured with Signature Required: All items are shipped fully insured and require a signature upon delivery.
  • Carrier Responsibility: Insurance covers loss or damage in transit only. If the package is marked "delivered" but was not received, the buyer must contact the carrier to open an investigation. No refunds will be issued in these situations.
  • Address Consistency: Your shipping and billing address must match. For PayPal payments, we are required to ship to the PayPal-provided address.

3. ❤️ Important Notes

  1. Condition Expectation: What you see is what you get. The price reflects the current condition of the item.
  2. Pre-Loved Condition: All items are pre-loved and sold as-is. No returns, exchanges, or refunds.
  3. Certificate of Authenticity (COA): Available upon request for an additional fee.
  4. Photo and Description Review: Carefully review all photos and descriptions. Minor defects may not always be fully detailed, and scent perception can be subjective.
  5. Wear and Tear: Pre-loved items naturally show signs of wear. Please manage your expectations accordingly.
  6. Color Disclaimer: Actual product colors may vary slightly due to monitor settings.
  7. Strict Standards: Microscopic or minor details may not be listed. This item is not recommended for overly meticulous buyers.
  8. Questions & Photos: For additional questions or more photos, feel free to reach out anytime.

4. 🧡 All Sales Are Final

At Zy Luxy Goodies, we take pride in offering a handpicked selection of 100% authentic, pre-loved luxury items. Each item is sold "as-is" to maintain its unique character.

  • No Returns, Exchanges, or Cancellations: Once a purchase is made, all sales are final.
  • Shop with Confidence: We provide high-quality photos from multiple angles, highlighting all details and imperfections. Each listing includes a detailed description of the item’s condition.

Need More Information?
If you have questions or would like additional photos before making your purchase, simply message us via the website chat or through our Facebook page.

5. 🔒 Authenticity Guarantee

We take pride in maintaining 100% authenticity for all products sold. Each item undergoes thorough inspection and research, with clear photos of heat stamps, date codes, and other key details to ensure buyer confidence and trust.

Additional Buyer Assurance:

  • You are encouraged to use a recognized and mutually accepted third-party authentication service to verify the item's authenticity.

Authenticity Disputes:

If you have authenticity concerns, you must provide documented proof from a recognized and mutually accepted third-party authentication service.

  • If the result from your authenticator conflicts with ours, we will work together to submit the item to a neutral third-party authenticator that is mutually agreed upon for final validation.
  • The result of this neutral third-party authenticator will be final and binding for both parties.

Refund Policy for Authenticity Disputes:

  • If the item is verified as non-authentic:

    1. A full refund will be issued.
    2. The item must be returned in the same condition it was sold.

  • If the item is verified as authentic:

    1. No refund will be issued.
    2. The buyer will bear the cost of the dispute, including third-party authentication fees.

Important Notes for Authenticity Claims:

  1. Any claims regarding authenticity must be supported by written proof from a recognized third-party authentication service mutually accepted by both parties.
  2. Requests related to authenticity concerns must be submitted within 7 days of receiving the item.
  3. The item must be returned in the same condition it was sold to qualify for a refund.
  4. We reserve the right to challenge claims lacking sufficient evidence or those deemed fraudulent.

6. ⚠️ Disclaimer

Zy Luxy Goodies is not affiliated with any of the brands listed. All copyrights and trademarks belong to their respective brand owners.

7. 📦 Undeliverable Packages

  • Address Accuracy: It is the buyer’s responsibility to provide a valid shipping address.
  • Re-shipment: If a package is returned as undeliverable, you may request a re-shipment to a corrected address. Additional shipping fees will apply.
  • Restocking Fee: If you choose not to re-ship, a 20% restocking fee will be charged. The remaining amount will be refunded minus processing fees.

8. 📲 Stay Connected

Important Note:
We encourage all customers to review their orders and contact information carefully before completing the checkout process. By placing an order, you confirm your understanding and acceptance of these shopping policies.